Sunhouse Creative Privacy Notice
Introduction
Sunhouse Creative (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website, https://sunhouse-creative.com (our “website”), or interact with us directly. We want to be transparent about how we handle your data and ensure you are aware of your rights.
Who We Are
Company Name: Sunhouse Creative Limited
Website Address: https://sunhouse-creative.com
Registered Address: Wharf House, Widcombe Hill, Bath, BA2 6AA, United Kingdom
VAT Number: GB923372825
Company Number: 06421277
Data Protection Contact: ops@sunhouse-creative.com
Telephone: +44 1225 460609
The Data We Collect About You
We may collect and process the following data about you:
| Data Type | Details | How We Collect It |
| Identity & Contact Data | Includes first name, last name, and email address. | Directly from you when you fill in a contact form, subscribe to our communications, or otherwise correspond with us. |
| Technical Data | Includes your anonymised IP address, browser type and version, operating system, and a list of URLs (including the referring site, your activity on our website, and the site you exit to). | Automatically as you navigate our website, through cookies and similar technologies. |
| Usage Data | Information about how you use our website, such as the pages you visit and for how long. | Automatically via our analytics provider (Google Analytics). |
| Marketing and Communications Data | Includes your preferences in receiving marketing from us and your communication preferences. | Directly from you when you sign up for our newsletter or other communications. |
Important Note
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
How We Use Your Data and Our Lawful Basis for Processing
Under the UK GDPR, we must have a lawful basis for processing your data. Here is how we use your data and the lawful basis we rely on:
| Purpose of Processing | Type of Data | Lawful Basis for Processing |
| To respond to your enquiries submitted via our contact form. | Identity & Contact Data | Legitimate Interest – to respond to your enquiries and grow our business. |
| To send you marketing communications (such as a newsletter) where you have opted-in to receive them. | Identity & Contact Data, Marketing and Communications Data | Consent – you have given us clear consent for you to receive marketing communications. You can withdraw this consent at any time. |
| To analyse and improve our website and user experience. | Technical Data, Usage Data | Legitimate Interest – to ensure our website is functioning correctly and to improve our services for our users. |
| To provide a full and functional experience of our website (e.g., displaying fonts and maps). | Technical Data | Legitimate Interest – to ensure the proper visual presentation and functionality of our website. |
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.
- Analytics Cookies: We use Google Analytics cookies to collect information about how visitors use our website. We use this information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from, and the pages they visited.
- Third-Party Cookies: When you visit a page with content embedded from, for example, YouTube or Vimeo, or use Google Maps, these service providers may set their own cookies. We do not control the use of these cookies and you should check the third-party websites for more information about their cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Who We Share Your Data With
We do not sell or share your personal data with any third parties for marketing purposes. However, we do use the following third-party services which process data as described in their privacy policies:
| Third-Party Service | Purpose | Link to Privacy Policy |
| Google Analytics | Website Analytics | Google Privacy & Terms |
| Google Fonts | Web Fonts | Google Fonts and Privacy |
| Google Maps | Map Services | Google Privacy & Terms |
| Vimeo | Video Hosting | Vimeo Privacy Policy |
| YouTube (Google) | Video Hosting | Google Privacy & Terms |
International Data Transfers
Some of our external third parties (like Google) are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Your Legal Rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information where our lawful basis is legitimate interest.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – Where we are relying on consent to process your data, you can withdraw this consent at any time.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).
Changes to this Privacy Notice
We may update this privacy notice from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this privacy notice or our privacy practices, or if you wish to exercise any of your legal rights, please contact us at: ops@sunhouse-creative.com
Whistleblowing
Sunhouse Creative Ltd is committed to maintaining a Positively Different environment that is safe, ethical, and enjoyable for everyone. If you’ve witnessed behaviour on behalf of Sunhouse Creative that is unethical or illegal—please let us know. You can raise your concerns in total confidence by emailing whistleblowing@sunhouse-creative.com